Main Phone and Fax Numbers

Main Phone:
Toll Free:
After Hours 24 Hour Emergency Claim Service:
(585)-968-1000
1-800-333-1679

1-877-346-0300
Claims Fax:
(585)-968-6016

Executive

  • Byron Long

    CEO / President
  • Timothy Nelson

    COO / Senior Vice President

Information Systems

  • Shawn Morris

    Systems Analyst
  • Amanda LaFleur

    Technical Support
  • Karla Baumbaugh

    Technical Support Assistant

Financial

  • Holly Thropp

    CFO / Treasurer / Senior Vice President
  • Andrea Catone

    Accounting Manager
  • Nathan Jacoby

    Business Analyst
  • Teresa Kuhne

    Senior Accountant
  • Kim Gilbert

    Senior Accountant
  • Jennifer Sherrieb

    Accounting Assistant
  • Morgan Ripple

    Accounts Recievable Analyst

Underwriting

  • Melanie Stam

    Vice President Underwriting
  • Jackie Henderson

    Personal Lines Underwriting Manager
  • Michael Hogan

    Senior Commercial Lines Underwriter
  • Tonya Metatos

    Commercial Lines Underwriter
  • Pam Harrington

    Senior Commercial Lines Underwriter
  • Sean Andrew

    Senior Personal Lines Underwriter
  • Nichol Cummins

    Personal Lines Underwriter
  • Heidi Howe

    Personal Lines Underwriter
  • Stella Williams

    Personal Lines Underwriter

Marketing

  • Marge Decker

    Senior Business Development Manager

Claims

  • Carolyn Solo

    Claims Representative - Casualty
  • Bobbi Jo Johnson

    Claims Representative - Property

Human Resources

  • James Sherrard

    HR Manager/Executive Assistant

Regulatory Compliance

  • Sarah Zulauf

    Vice President / Regulatory Compliance

Administrative

  • Summer Carney

    ACE Team Manager
  • Kristin Hendryx

    ACE Agent Level III
  • Ashley Rix

    ACE Agent Level III
  • Madisyn Kenjockety

    ACE Agent Level I